iPhone app not opening any file type

[andystuart_]

The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.

[Gasdoc]

I did the update and it seems to have sorted things out. Hopefully this was the fix that was needed.

[benjavalero · Accepted solution]

Upgrading to iOS 12.1.3 seems to fix the issue!

[qwertz75]

I’m on iOS 12.1.3 and I still have the issue.

I also tried to reset the network settings, didn’t work either...

[StephenG273]

I’m having the same problem. I’ve restarted my phone, I’ve reinstalled the app and it makes no difference.

[StephenG273]

I did that and still have the same issue

[jkaizer]

I fixed mine by going Settings>Dropbox... then enable Background App Refresh.

[draelectricals]

Mine hasnt worked for ages but using the suggestion from Jkaizer it now works. In settings go to General > background app refresh and turn on for drop box; now all files open instantly - before this nothing was opening. Thanks guys, great help

Richard

  engineer

[Einar]

Was having the exact same issue. This fixed it! Thanks!

[phzr]

This problem was driving me crazy, but this fixed it. Thanx!!!

[Rexo]

That works, thanks!