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Re: issue installing on MacOS Monterey 12.2

issue installing on MacOS Monterey 12.2

nuce60
Helpful | Level 5
Go to solution

After setting up a new macair macOS Monterey 12.2 I have had all my local files copied across from my old macair. I had to install Dropbox app to synch my selected local folders and files with Dropbox cloud .

I am getting the below error 
“Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below.”

I found a hint from Jay in the Dropbox forum
“ on update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
 
The following steps should help to resolve this behavior:
 
1. Click on the Apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Full Disk Access"
6. Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
7. Repeat these steps under 'Files and Folders' and 'Accessibility'
8. Once you've completed this, please attempt to restart the Dropbox desktop app

If need be, a reboot of the Mac itself would also help. “

I have done all and nothing is helping.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hey @nuce60, thanks for posting on our Community! 

 

Can you also try out these steps, and let me know how it goes? 

 

Thank you so much! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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View solution in original post

3 Replies 3

Megan
Dropbox Staff
Go to solution

Hey @nuce60, thanks for posting on our Community! 

 

Can you also try out these steps, and let me know how it goes? 

 

Thank you so much! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

nuce60
Helpful | Level 5
Go to solution

Hi Megan,

 

Sorry for the delay in responding to your message but it finally worked!! Thank you so much for the information.

Megan
Dropbox Staff
Go to solution

That's what I like to hear (or read as a matter of fact) @nuce60😊

If you need anything else, let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?