"Couldn't complete setup" error message when setting up Dropbox Backup

[Sergiolopezfineart]

If I click "try again" it just continues to give me the same error. The previous screen was this:

If I click "not right now," it just sends me to my Dropbox folder on my computer.

[Jay]

Hi @Sergiolopezfineart, do you have any apps or services currently accessing those folder when you're trying to activate the Backup feature, which moves the folders into the Dropbox folder?

could you try quitting all open apps and any other cloud providers to see if this helps?

[Graham]

Hi @Sergiolopezfineart,

I hope you are having a good day. I see that you have been having a little trouble getting your Backup set up. It seems that my colleagues offered some advice but we are still waiting to hear if this has worked for you. So, I just wanted to follow up with you today to see if you have managed to get your Backup working. Or, if you need further assistance, just let us know and we'll do whatever we can to help.

Thanks, and have a great day!

Graham

[Sergiolopezfineart]

I haven't had the chance to work on it further since the last message

[Graham]

Hi @Sergiolopezfineart,

Thanks for the reply! Please don't hesitate to reach out again if you are still experiencing any issues when you get a chance to have another look.

Have a great day!

Graham

[Sergiolopezfineart]

@Graham I'm still getting this same issue

[Jay]

Since you were able to migrate the Documents folder, it could mean that you found an app or service which prevent it from being moved previously.

Are you certain that all apps and services have been exited before trying to set up the computer backup for the Desktop folder?

[Sergiolopezfineart]

@Jay Yes. I closed everything I could, went through the steps again, and am still having the same issue.

[Jay]

Thanks for the info, Could you try rebooting the device and immediately trying the computer backup setup for this folder?

[Sergiolopezfineart]

Just tried it and there was no change in outcome.

[Megan]

Hi @Sergiolopezfineart, which OS do you currently use? 

Also, I would like for you to locate your Dropbox icon, next to your WiFi and hover your mouse there. You should be able to see the version of the app there. Can you check, and let me know?