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"Couldn't complete setup" error message when setting up Dropbox Backup

"Couldn't complete setup" error message when setting up Dropbox Backup

Sergiolopezfineart
Explorer | Level 4

Screenshot 2023-01-11 163353.png

If I click "try again" it just continues to give me the same error. The previous screen was this:

Screenshot 2023-01-11 164102.png

If I click "not right now," it just sends me to my Dropbox folder on my computer.

23 Replies 23

Hannah
Dropbox Staff

Hey @Sergiolopezfineart, thanks for bringing this to our attention.

 

As a first step, please take a look at this article with some troubleshooting steps, to make sure that everything is set up correctly for backup to be enabled.

 

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Sergiolopezfineart
Explorer | Level 4

Hi Hannah,

 

It looks to be set up correctly.

Hannah
Dropbox Staff

Thanks for checking this, Sergio.

 

Can you try to see if you can enable it from our website instead, to see if that works?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Sergiolopezfineart
Explorer | Level 4
When I click on that link all I see is a graphic and a message that says: "All your files. Automatically backed up.
Never lose track of your files or folders again. Or forget to pull them into Dropbox. Dropbox Backup does it automatically." I'm not sure what I'm supposed to do from there.

Megan
Dropbox Staff

Hi @Sergiolopezfineart, could you send me a couple of screenshots of what you see when you click on the page Hannah gave you?

 

I'd also appreciate some screenshots of the Desktop folder's properties, in order for me to have a look. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sergiolopezfineart
Explorer | Level 4

Screenshot 2023-01-21 123610.jpg

Sergiolopezfineart
Explorer | Level 4

Hannah
Dropbox Staff

Thanks for the screenshots, Sergio.

 

Can you click on the "Try Dropbox Backup" button in that page that I gave you, to see if that allows you to set up your backups?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Sergiolopezfineart
Explorer | Level 4

@Hannah I end up exactly where I started. Here is the exact sequence of events: 

Step 1.jpg

I click on the button:

Step 2.jpg

I click on "Open Dropbox" and this is the next screen I see:

Step 4.jpg

I click on "Set up":

Step 5.jpg

And I get the same exact error that sent me here.

 

 

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