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If I click "try again" it just continues to give me the same error. The previous screen was this:
If I click "not right now," it just sends me to my Dropbox folder on my computer.
Hey @Sergiolopezfineart, thanks for bringing this to our attention.
As a first step, please take a look at this article with some troubleshooting steps, to make sure that everything is set up correctly for backup to be enabled.
Let me know how it goes!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah,
It looks to be set up correctly.
Thanks for checking this, Sergio.
Can you try to see if you can enable it from our website instead, to see if that works?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Sergiolopezfineart, could you send me a couple of screenshots of what you see when you click on the page Hannah gave you?
I'd also appreciate some screenshots of the Desktop folder's properties, in order for me to have a look.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the screenshots, Sergio.
Can you click on the "Try Dropbox Backup" button in that page that I gave you, to see if that allows you to set up your backups?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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@Hannah I end up exactly where I started. Here is the exact sequence of events:
I click on the button:
I click on "Open Dropbox" and this is the next screen I see:
I click on "Set up":
And I get the same exact error that sent me here.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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