Forum Discussion

Sergiolopezfineart's avatar
Sergiolopezfineart
Explorer | Level 4
3 years ago

"Couldn't complete setup" error message when setting up Dropbox Backup

If I click "try again" it just continues to give me the same error. The previous screen was this: If I click "not right now," it just sends me to my Dropbox folder on my computer.
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Dropbox Backup
Error Messages
Setting up the apps
Sergiolopezfineart's avatar
Sergiolopezfineart
Explorer | Level 4
3 years ago

Hannah I end up exactly where I started. Here is the exact sequence of events: 

I click on the button:

I click on "Open Dropbox" and this is the next screen I see:

I click on "Set up":

And I get the same exact error that sent me here.

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sergiolopezfineart, do you have any apps or services currently accessing those folder when you're trying to activate the Backup feature, which moves the folders into the Dropbox folder?

 

could you try quitting all open apps and any other cloud providers to see if this helps?

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