Forum Discussion

Sergiolopezfineart's avatar
Sergiolopezfineart
Explorer | Level 4
3 years ago

"Couldn't complete setup" error message when setting up Dropbox Backup

If I click "try again" it just continues to give me the same error. The previous screen was this: If I click "not right now," it just sends me to my Dropbox folder on my computer.
desktop
Dropbox Backup
Error Messages
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for checking this, Sergio.

 

Can you try to see if you can enable it from our website instead, to see if that works?

Sergiolopezfineart's avatar
Sergiolopezfineart
Explorer | Level 4
3 years ago
When I click on that link all I see is a graphic and a message that says: "All your files. Automatically backed up.
Never lose track of your files or folders again. Or forget to pull them into Dropbox. Dropbox Backup does it automatically." I'm not sure what I'm supposed to do from there.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sergiolopezfineart, could you send me a couple of screenshots of what you see when you click on the page Hannah gave you?

     

    I'd also appreciate some screenshots of the Desktop folder's properties, in order for me to have a look. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshots, Sergio.

         

        Can you click on the "Try Dropbox Backup" button in that page that I gave you, to see if that allows you to set up your backups?

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