Forum Discussion

Sergiolopezfineart's avatar
Sergiolopezfineart
Explorer | Level 4
3 years ago

"Couldn't complete setup" error message when setting up Dropbox Backup

If I click "try again" it just continues to give me the same error. The previous screen was this: If I click "not right now," it just sends me to my Dropbox folder on my computer.
desktop
Dropbox Backup
Error Messages
Setting up the apps
Sergiolopezfineart's avatar
Sergiolopezfineart
Explorer | Level 4
3 years ago
When I click on that link all I see is a graphic and a message that says: "All your files. Automatically backed up.
Never lose track of your files or folders again. Or forget to pull them into Dropbox. Dropbox Backup does it automatically." I'm not sure what I'm supposed to do from there.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sergiolopezfineart, could you send me a couple of screenshots of what you see when you click on the page Hannah gave you?

 

I'd also appreciate some screenshots of the Desktop folder's properties, in order for me to have a look. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshots, Sergio.

       

      Can you click on the "Try Dropbox Backup" button in that page that I gave you, to see if that allows you to set up your backups?

      • Sergiolopezfineart's avatar
        Sergiolopezfineart
        Explorer | Level 4
        3 years ago

        Hannah I end up exactly where I started. Here is the exact sequence of events: 

        I click on the button:

        I click on "Open Dropbox" and this is the next screen I see:

        I click on "Set up":

        And I get the same exact error that sent me here.

         

         

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