Weekly Digest emails - disable for all users

[LeeCujes]

I am the administrator of our corporate business account.

I do not want digest emails sent for any of our members. I want this turned off for all users with our account. With the new General Data Protection Regulation (GDPR) there are privacy concerns with broadcasting file changes to email addresses.

How can this be actioned? Thanks.

[Jane]

Hey LeeCujes, welcome to the Dropbox Community & thanks for posting your question here! 

I understand your concern & for that reason I’ve made sure to reach out to you directly via email, since this is a security-specific inquiry that needs to be addressed by a specialized team member via our Official Support channel. 

At your convenience, please check your inbox for my latest message and let me know here if you have any issues locating it. Once you get back to me, I’ll make sure to redirect your request to the appropriate team, who’ll answer any account-specific sensitive questions you may have.

Thanks again & I’ll be awaiting your next message, so as to move forward on the matter together!

[LeeCujes]

Thanks. I responded 15 hours ago.

[Sanchez]

Hey @LeeCujes, 

I’ve just checked on your ticket, and see that it’s in the hands of our account specialists. They’ll be contacting you directly via that email thread as soon as possible. 

Cheers!

[LeeCujes]

Hi Sanchez

Curious. It's now 3 days later and I've heard nothing more, here, or on email.

Perhaps you could check that ticket again?

Kind Regards
Lee

[Sanchez]

Hey @LeeCujes, 

Your case has been escalated to a higher level. I’ve reached out to our team letting them know that you’d like to have a reply as soon as possible. I’m sure they’ll be in touch as soon as they have reviewed your case. 

Thanks for your patience!

[Jane]

Hey Lee, I’m just following-up here, as I can see that our team specialist has reached back out to you on your open support request earlier within the day today! 

At your convenience, please check your inbox for our latest message and let us know here if you have any issues locating it. 

Apologies for getting back to you in delay & thanks for bearing with us while we were investigating the specifics in regards to your request. In any case, both me & Sanchez are checking back on your thread here, so please let us know if you need further assistance moving forward. Wishing you a great rest of the day ahead! 

[Jane · Accepted solution]

Hey LeeCujes, if you don’t mind, I’m just updating this discussion here for posterity, just in case someone else has reaches out to us for the same request! 

As a follow-up to your email discussion, you may keep in mind that we don't have a way to turn off digest emails for entire teams right now but as a workaround, each individual user can turn off their own digest emails from their account Settings. 

Of course, I’m always here for you in case you’d like to share your thoughts. Thanks again for posting your question on our Forum! 

[MJPHIN]

That's a very unsatisfactory answer. As LeeCujes originally said, these emails potentially create a serious legal risk under GDPR and should absolutely not be turned on by default. If you don't have a way to turn off digest emails for entire teams then don't turn them on at all - I sincerely doubt that anybody would miss them if you stopped them entirely. As it is, we now need to raise a risk through internal governance and manage it through your suggested manual intervention at user level: I do not thank you for creating issues that necessitate considerable effort to fix, with zero benefit.

[Jane]

Hey there (@MJPHIN), sorry to hear about the inconvenience this has caused you; positive or negative, your feedback is valuable to us, as our team is always looking for ways to improve the way you interact with Paper, so I’ll make sure to add your voice to the feedback gathered internally. 

I remain at your entire disposal should you have any follow-up inquiries or in case you need any further assistance in any way!