Account Downgraded - no new Smart Sync

__user · ‎08-20-2018

Hello,

My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."

I have a DB Business and a DB Personal account. I've checked with the admin of my business account and nothing has changed on their end.

Can someone help me figure out what's happening?

Thanks.

__user · ‎08-20-2018

I am able to make local files online-only. I wasn't able to when I posted this message. ???

View solution in original post

Jay · ‎08-20-2018

Hi there, if you’re getting this on your Dropbox Business team, then it’s possible that the account has been downgraded to a free team.

You can check what kind of team you’re on by logging in and visiting the following page.

What does the team admin see on their end?

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

__user · ‎08-20-2018

Thank you for your response.

The business team has not been downgraded to a free team and we are only using 6.75% of our available space.

Jay · ‎08-20-2018

Are you able to make any files online-only using Smart Sync?

Could you forward a screenshot showing the plan page, while hiding the name of the team for me?

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

__user · ‎08-20-2018

I am able to make local files online-only. I wasn't able to when I posted this message. ???

Mark · ‎08-21-2018

It could have been a fault as the renewal went through - pleased its sorted now though!

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

anonymous · ‎07-22-2021

I am receiving the following message on our work account and it seems to be affecting my whole account as I can't seem to be able to even do a new file request: "Your Dropbox Business team has been downgraded and files have stopped syncing. See next steps".

When I click to action the next steps it looks like it is going to delete my entire account which must not happen. Help needed seeing as there is no way for me to be able to email, chat or call Dropbox. Companies really don't want to speak to anybody do they!

Megan · ‎07-22-2021

Hi @anonymous, thanks for posting here!

It sounds like the account may have been reduced to a free team.

What do you see when you check into your plan page here?

Let me know more.

Megan
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

anonymous · ‎07-22-2021

Hello. I'm seeing this.

Mark · ‎07-22-2021

@anonymous

Your team admin hasnt paid the bill. They need to do that to get the account back up and running.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Account Downgraded - no new Smart Sync

Account Downgraded - no new Smart Sync

Top contributors to this post