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Paid dropbox account, Samsung S4
Dropbox app on android device no longer uploads photos. Trying clearing cache on android device, no luck
I contacted support via chat. They had even less idea what's wrong or how to fix it than anyone in this thread. I'll uninstall and reinstall the android app, and if that doesn't fix it, I'll give Google Backup & Sync a try.
P.S. I'm a paying customer. I pay for 1TB of Dropbox space.
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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I uninstalled Dropbox on my Motorola Moto X4, and then reinstalled it. I also installed Google Drive. I then restarted my phone. That was last night.
This morning, I took a few photos with my phone. That was over an hour ago. Checking the Google Drive web site, the photos are there. Checking the Dropbox web site, they aren't.
You can draw your own conclusions about what I'll be doing next. I am annoyed at myself for renewing my one-year Dropbox subscription a month ago, because I was already having this problem then. I just assumed it would be fixed. Oh, well.
I feel the same way: it's very hit and miss and I should not have renewed my subscription. We can't be the only few who have noticed that pictures don't back up.
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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Yes: that is the problem, and Dropbox has had months to fix it.
To anyone coming to this topic later: as of 2018-02-08, this issue is not solved. The suggestion here is to go into the "Battery Optimization" screen on the phone, and set Dropbox to "not optimized". I (and many other people) have done that. It made no difference.
I went to the battery screen on my Note 8, added Dropbox to the list of apps that should not be put to sleep and it immediately started uploading pictures I just took. I took 2 new pictures, made sure DB was not loaded before and they immediately uploaded. It fixed the issue for me.
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