cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bug with Copying Photo to Suggested Location

Bug with Copying Photo to Suggested Location

UncommonChamber
Explorer | Level 3
Go to solution

I keep running into a bug when copying photos and trying to save to the "Suggested Location" folder shown on Dropbox.com. When I choose the Suggested folder (which is indeed where I want the photos to be copied to) Dropbox instead pastes the copy right into the same folder the original photo is in. To get it to paste into the folder I want, I instead need to scroll down the list and choose the folder each time.

 

While dropbox shows the correct folder in the "Suggested" slot, hovering over it brings up the link to the folder I am copying from.

 

Details:

I'm using the dropbox.com web interface

macOS Monterey 12.4 on an M1 MacBook Air

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Thanks for the info. Could you try doubleclicking the suggested folder instead of single clicking it so that the folder is fully selected as the copy location?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @UncommonChamber, thanks for bringing this to our attention.

 

In order to understand what you're experiencing, could you attach a video showing the steps you're taking, while hiding any personal information?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

UncommonChamber
Explorer | Level 3
Go to solution

Here is a screen recording of the issue. 

 

Steps shown:

-Select "Copy" in dropdown on original file

-Select the folder shown in "Suggested Locations" (note that on hover, the URL text in the bottom left does not show the URL for the Suggested Location, but instead for the folder that contains the original file)

-Select "Copy"

 

Result: Instead of copying file to the chosen Suggested Location, it simply copies it into the same folder that contains the original file.

Jay
Dropbox Staff
Go to solution

Thanks for the info. Could you try doubleclicking the suggested folder instead of single clicking it so that the folder is fully selected as the copy location?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

UncommonChamber
Explorer | Level 3
Go to solution

Well I'll be danged, that works! Didn't realize that a single-click highlights the folder but doesn't actually select the folder, thank you.

Jay
Dropbox Staff
Go to solution

Glad to hear it helped out! If you need any further assistance in the future, please let me know.

 

Enjoy your week ahead!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    UncommonChamber Explorer | Level 3
What do Dropbox user levels mean?