Can no longer copy folder link from Mac OS Finder

[mattiaa]

hello, Mac OS Ventura  13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled the app, no dice. thanks.

[mattiaa]

no dice. and my Mac settings are different from the ones linked in that article. for example I dont have any of this under Accessibility:

1. In the menu on the left, click Accessibility. 
2. Check the box next to Dropbox. 
   
   

    screenshot of dropbox app status from menu bar:

   

[Walter]

Can you send us the full-page screenshot so that we can see if the app is 'up to date' or still syncing @mattiaa? 

Also, could you take a look at the app's preferences under the Sync tab and let us know where your Dropbox folder is located? 

[mattiaa]

sure, thanks:

 

 

[Mandy_Yuille1]

My files and sync are both up to date.  Problem persists

[Walter]

Thank you both for your updates @mattiaa & @Mandy_Yuille1 - much appreciated.

Can you please confirm that you're not having any issues with sharing links to your files or folders when you do it through our website instead of the desktop app? 

[Mandy_Yuille1]

I am able to share links from the website, just not from finder.

[mattiaa]

getting links from the dropbox website/account is no issue. I am also using DB on an another Apple MBP M1 Pro 14"  I own with 
Ventura 13.1 (22C65) and have no issues there, also with DB app v167.4.4719. thanks.

[Walter]

Thanks for clarifying that for me @mattiaa & @Mandy_Yuille1 

Could you try reinstalling the app and let me know how it goes?

[mattiaa]

I already did that and no dice. I already specified that info in this thread. thanks.

[Walter]

I see, thanks for clarifying that for me @mattiaa 

Would it be OK if we reach out via email to have a further look internally at this point?