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Can no longer copy folder link from Mac OS Finder

Can no longer copy folder link from Mac OS Finder

mattiaa
Explorer | Level 3
Go to solution

hello, Mac OS Ventura  13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled the app, no dice. thanks.


Screenshot 2023-02-11 at 11.07.35.png

1 Accepted Solution

Accepted Solutions

roxyk
Helpful | Level 5
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@Jay Hi Jay. I've resolved the issue with Dropbox Support - thank you. They tell me I'd been banned for some reason. All sorted now, thanks.

View solution in original post

93 Replies 93

Jay
Dropbox Staff
Go to solution

Hi @mattiaa, thanks for bringing this to our attention.

 

Could you check the site for that specific folder to confirm if a shared link has been created there?

 

Does this occur when copying shared links for other folders or files on your account?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Mandy_Yuille
New member | Level 2
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We are having the same problem.  Any link I create and copy is not copied to clipboard.  When I go to paste it anywhere there is nothing there.  Looking forward to hearing the solution to this.

mattiaa
Explorer | Level 3
Go to solution

it's working again for me today, but I dont know what happened to make it work, I took no action on my end since it was last not working....

Walter
Dropbox Staff
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I'm glad to hear it's working now and thanks for keeping us in the loop @mattiaa 

 

Can you let us know if it's working for you now as well @Mandy_Yuille


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Mandy_Yuille
New member | Level 2
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It's not.  It allows me to 'copy the dropbox link', but when I got to paste nothing is there.

Walter
Dropbox Staff
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Can you confirm your device's OS and the app's exact status and version as shown in your menu bar then  @Mandy_Yuille

 

Have you rebooted your computer since you first noticed this? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Gr8sons
Helpful | Level 5
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We seem to have survived the relocation of Dropbox files to the System library. However, since that change forced by the MacOS (we're running Ventura now, but this problem persisted under Monterey) the right-click menu option Copy Dropbox Link doesn't work: nothing is copied to the clipboard.

Files seem to be syncing as expected and the other menu options, including View on Dropbox.com all work.

I didn't realize how often I used this menu option until the last couple months. When it works, it's much more convenient than navigating to the folder online and copying the link from there.

Any fixes? I'm hoping I'm not the first to discover this bug.

Hannah
Dropbox Staff
Go to solution

Hey @Gr8sons, thanks for letting us know about this.

 

Can you check which version of the Dropbox application you're using and what's the sync status?

 

You can hover over the Dropbox icon in your menu bar, to see this info.

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Gr8sons
Helpful | Level 5
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Dropbox v167.4.4719

Sync status is Up to Date. However it warns me that it can't sync the Public folder, which has nothing in it.

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