Can’t upload docs/files to webpage on Mac

[Lookingforassistance]

I’m trying to drag and drop from desktop onto webpage but it simply opens the doc instead of uploading. I also tried the upload button and I select the document and then nothing happens. No error message given. Can someone give some assistance?

[Lookingforassistance]

I have also tried working on a private window which doesn’t work. I am using Safari.

[Hannah]

Thanks for bringing this to our attention, @Lookingforassistance.

If you try this from a completely different browser, what do you see?

Does the upload button also not work on the private browsing window?

Let me know and we'll go from there.