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dreamy_user's avatar
dreamy_user
Explorer | Level 3
3 years ago
Solved

Why dropbox neither synchronizing by Dropbox app nor uploading from the dropbox webpage

I have created the Dropbox folder on my PC. But the Dropbox app just not synchronizing my folder with that folder on my Dropbox cloud. And I tried to upload my folder onto my Dropbox cloud through the webpage https://www.dropbox.com/home/...... , it just stopped at the first file do nothing anymore! What could be the cause? Please help me. Thanks in advance.

Dropbox Basic
sync
upload
Web
  • Rich's avatar
    Rich
    3 years ago
    dreamy_user wrote:

    I have created the Dropbox folder on my PC. But the Dropbox app just not synchronizing my folder with that folder on my Dropbox cloud.

    YOU created the Dropbox folder? Or was it created when you installed the Dropbox application?

     

    The only Dropbox folder that will sync is the one that's created automatically when you install Dropbox. If that's the folder you're referring to, check the sync status of the app by hovering your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac).

5 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    dreamy_user wrote:

    I have created the Dropbox folder on my PC. But the Dropbox app just not synchronizing my folder with that folder on my Dropbox cloud.

    YOU created the Dropbox folder? Or was it created when you installed the Dropbox application?

     

    The only Dropbox folder that will sync is the one that's created automatically when you install Dropbox. If that's the folder you're referring to, check the sync status of the app by hovering your cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac).

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi dreamy_user, can you try downloading and installing the app using this link?

     

    Let me know how it turns out!

  • dreamy_user's avatar
    dreamy_user
    Explorer | Level 3
    3 years ago
    OK. I found sometimes it uploads very fast and sometimes it just does not upload at all and uploads very slowly!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey dreamy_user, sorry to jump in here, but are you referring to uploads through our website or our desktop app?

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