Cannot Open Files from Dropbox - unspecified error

[MechEng]

I am using selective sync for dropbox. I am unable to open any files other than pdf. To open excel or word files, I need to right click the file, and select "Smart Sync", Local. How can I avoid manually syncing every file? The double click on the file should automatically sync the file for me? Thanks for your help!

[Lusil · Accepted solution]

Hi there @MechEng, thanks for checking in with us on the Dropbox Community!

Previously on this thread, a user was able to resolve this by reinstalling the Dropbox desktop app and their Microsoft Office. You can check more on this here. 

Let me know if this helps!

[MechEng]

Thank you! My Coworker reinstalled the 64 bit microsoft instead of 32 bit that came with the laptop and it worked!

[Lusil]

That's great, @MechEng! Glad to hear everything's resolved now. 

If anything else does pop up though, just give us a shout. In the meantime, have a lovely day ahead! 

[mofftop]

I am having this issue. I will not reinstall Dropbox and Office every time that I need a file. From what I can tell, Dropbox users have been having this unspecified error issue for over a year. Can you fix it, or at least provide guidance that won't cause me to waste 30 minutes of reinstalling whenever I need a pdf from my Dropbox?