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Cannot upload files on Slack

Cannot upload files on Slack

nikitaudhwani
New member | Level 2
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Since I recently upgraded to Dropbox for Business, I can no longer upload files on Slack. I have enabled the Dropbox integration on Slack a while ago. On the Slack desktop app, it recognises Dropbox and allows me to identify the file I want to share. But when I click on the file, I get an error message Screenshot 2019-04-12 at 15.12.22.png

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
Go to solution
Hey @nikitaudhwani, thanks for posting your query on the Community. 
 
Due to account-specific info that’d be necessary so as to have a more in-depth investigation of the matter, I’d recommend we move this discussion to email. As such, I was able to locate your ongoing communication with a member of my team. 
 
I’ve passed your comments along to them and can see that they replied to you. Please check your inbox for their latest message and don’t hesitate to get back to them with any further queries regarding this via email. 
 
Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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6 Replies 6

Lusil
Dropbox Staff
Go to solution
Hey @nikitaudhwani, thanks for posting your query on the Community. 
 
Due to account-specific info that’d be necessary so as to have a more in-depth investigation of the matter, I’d recommend we move this discussion to email. As such, I was able to locate your ongoing communication with a member of my team. 
 
I’ve passed your comments along to them and can see that they replied to you. Please check your inbox for their latest message and don’t hesitate to get back to them with any further queries regarding this via email. 
 
Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

nikitaudhwani
New member | Level 2
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Hi Lusil,

Initially, I contacted the Support desk and was told to post my question here (see screenshot email response). I'll follow up via email as you have suggested.

[personal information removed]

Lusil
Dropbox Staff
Go to solution
No worries @nikitaudhwani, I’ll leave this thread open as well in case any like-minded users have any suggestions as well. :grin:
 
Let us know how it goes! 
 
PS. I also went ahead and removed the screenshot attached for security and privacy purposes. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

jeremiahpyron
New member | Level 2
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I have this same issue after upgrading to Dropbox Business.  What's the best way to resolve?  Thanks.

jsydnor
New member | Level 2
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Same issue here. Can you please post a solution on the thread so we dont have to go hunting for an answer. Thank you. 

nikitaudhwani
New member | Level 2
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They haven't figured out a solution, that's why there is no answer here. Slack and Dropbox keep giving us the run-around by pointing fingers at each other. Bottom line, these two apps don't have an integration

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    nikitaudhwani New member | Level 2
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    Lusil Dropbox Staff
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