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Conflicted copies keep appearing since new integration on Mac

Conflicted copies keep appearing since new integration on Mac

janicevaneck
Explorer | Level 4

Ever since I integrated my Dropbox with Mac, I keep getting conflicting files even though I am the only one using the files.

Is this a known issue? Any solution in sight?

11 Replies 11

Jay
Dropbox Staff

Hi @janicevaneck, thanks for bringing this to our attention.

 

Are these files being used by other applications or services on your device? Are they in private or shared folders?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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janicevaneck
Explorer | Level 4

They are in private folders.

They would be used by various applications - Acrobat, InDesign, etc.

 

Jay
Dropbox Staff

Is this occurring every time you save a file in one of these apps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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janicevaneck
Explorer | Level 4

No, it seems to be happening like every 7 or 8th time.

Jay
Dropbox Staff

Is the file being autosaved by the app, or manually saved by you?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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janicevaneck
Explorer | Level 4

Manually saved.

Megan
Dropbox Staff

Hi @janicevaneck, can you try this workaround and let me know how you found it?

 

The workaround that can be used to prevent conflicted copies is to move the file out of the Dropbox folder while editing it. Once you're done editing, you can move the file back into its original location in the Dropbox folder. It will reappear with your edits.

 

Also try disabling any anti-virus or any other program and application that could be keeping the file open as you want to sync the file. If any other program or user is accessing the file, a conflicted copy will be created.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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janicevaneck
Explorer | Level 4

That's not really a practical workflow solution...

Walter
Dropbox Staff

Hey @janicevaneck, sorry to jump in, but would it be OK if we reached out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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