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Create Link Option Missing Windows10

Create Link Option Missing Windows10

phillipsrb
Explorer | Level 4
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Hi,

 

I want to create an internet link to a new dropbox folder that I can email to a number of people so that they can put files into it. This used to be easy but now  when I right-click on the folder in Windows Explorer there is no longer an option to 'share' or 'create link' only one called 'Give access to' and this produces a link that doesn't work. Is there still a way to do this or has it been removed from dropbox?

 

Thanks

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
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Glad to hear it's sorted now, Robert.

 

Let us know if anything else comes up and have a lovely weekend ahead! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Walter
Dropbox Staff
Go to solution

Hey @phillipsrb, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of the error this link gives you so that we can have a visual too?

 

Also, what's  the desktop app's exact status and version as shown in your system tray at the moment?

 

Note that you can use these steps to create shared links for your files in the meantime. 

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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phillipsrb
Explorer | Level 4
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Hi Walter,

1) Here is an image of the menu that pops up when I right-click on a dropbox folder

 

Menu-after-Rigth-click.png

 

2) If I hover the cursor over the dropbox icon in the system tray it shows '169,4,5684'. Is that the info you are looking for?

 

3) If I use the 'give access option, you can select 'Everyone' and then 'email' but the link embedded in the email doesn't work on a recipient PC.
    Here's an example of a link created that way :-

     "(file://DESKTOP-EC8K1CE/Users/Robert%20Phillips/Dropbox/A_Lad_In_A_Cave_Photos)"

Best Regards

Robert

Walter
Dropbox Staff
Go to solution

That 'give access' option is not coming from Dropbox, Robert, but most likely from your computer or a 3rd party app that's installed there.

 

Can you navigate inside your Dropbox folder on a new Window Explorer and right click on the folder you're trying to share and send me a screenshot of the options you get there?

 

If you have any 3rd party apps like cloud  or backup services or an antivirus that's monitoring your files, you might need to completely close those to get the Dropbox options.

 

In any case, let me know how you get on. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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phillipsrb
Explorer | Level 4
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Hi,

I've just done EXACTLY the same steps as I did before, vis open an instance of WE, navigate to the Dropbox folder, right-click to open menu but this time, the menu is considerably expanded - see below - and now includes 'share' and 'Copy Drobox link'. 'Copy Dropbox link' now produces a good internet link.

No idea what's different, all live apps are the same, not rebooted. Just have to hope it stays that way!

 

Expanded-Menu-after-Right-click.png

Anyway, thanks for your help, problem has gone away at least for now.

Best Regards

Robert

 

 

Walter
Dropbox Staff
Go to solution

Glad to hear it's sorted now, Robert.

 

Let us know if anything else comes up and have a lovely weekend ahead! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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