cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you’ve changed your email address, now's the perfect time to update it on your Dropbox account and we’re here to help! Learn more here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Desktop app is stuck at indexing - do you have any suggestions?

Desktop app is stuck at indexing - do you have any suggestions?

cyanantuono
Explorer | Level 3

Stuck indexing. Tried restarting app. There doesn't seem to be anywhere to view progress, so I am unaware if it's stuck or just working. At this point, I can't open files directly from their "location" on my computer, but I can copy and paste them to the desktop to work on.

 

Any suggestions?

10 Replies 10

cyanantuono
Explorer | Level 3

@Jay So this eventually did correct itself. The Beta program (when upgraded) told me the file had to be in their own folder ... which they already were, but I'm guessing it's in a different are of the computer? And yes, after using it for a decade or so, there were a hefty amount of files in there.

 

I can't say that any of the change did or did not change the outcome, but I would suggest maybe that feature of the spinning disk in the menu bar be brought back to at least indicate something is happening. Unless it is, but just wasn't working on my end. 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    cyanantuono Explorer | Level 3
  • User avatar
    GoneFishing Explorer | Level 4
  • User avatar
    b4rretto Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?