Forum Discussion

cyanantuono's avatar
cyanantuono
Explorer | Level 3
4 years ago

Desktop app is stuck at indexing - do you have any suggestions?

Stuck indexing. Tried restarting app. There doesn't seem to be anywhere to view progress, so I am unaware if it's stuck or just working. At this point, I can't open files directly from their "locatio...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey cyanantuono, sorry to hear about this.

 

Could you please let us know if you rebooted your computer as well? 

 

If you did and this persists, can you send us a screenshot of the app's exact status as shown in your menu bar/system tray? 

 

Thanks!

  • cyanantuono's avatar
    cyanantuono
    Explorer | Level 3
    4 years ago

    Hi there! Thanks for the reply. I have tried to reboot the computer as well. I have attached some screenshots to help diagnose the problem. Thank you!

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the screenshot cyanantuono 

       

      Could you quit and relaunch the desktop app and let me know how it goes?

      • cyanantuono's avatar
        cyanantuono
        Explorer | Level 3
        4 years ago

        Hi Walter - Thanks again for helping me.

         

        I have restarted the computer and restarted the dropbox app. It all still sits appearing to do nothing. Is there supposed to be some sort of indication that it is processing anything?

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