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Dropbox Desktop App - files not appearing

Dropbox Desktop App - files not appearing

eabeck
New member | Level 2
Go to solution

Hi there,

 

I have just downloaded the Dropbox app for PC. It's installed successfully however only one of my folders is appearing. I only have two folders on Dropbox.com

One of the folders appears on the desktop app, the second folder is absent. 

I created a 'TEST' folder online, to see if it successfully would appear on the desktop app, and it appeared straight away.

YET the second folder is still missing.

Any help would be much appreciated. I have tried signing-out/in a few times, but so far nothing is working.

 

Thanks in advance.

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @eabeck, sorry to hear about your syncing issue.

 

Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing?

 

Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps?

 

Keep me in the loop!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Walter
Dropbox Staff
Go to solution

Hey @eabeck, sorry to hear about your syncing issue.

 

Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing?

 

Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps?

 

Keep me in the loop!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

eabeck
New member | Level 2
Go to solution

THANK YOU!!!

 

The folder contained this character ":".... all fixed now! Problem solved. It appeared right away on the desktop app when I changed the folder name.

Walter
Dropbox Staff
Go to solution

No biggie @eabeck - I'm just happy I could help.

 

Take care and see you around the Community!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Walter Dropbox Staff
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    eabeck New member | Level 2
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