Dropbox Transfer "Couldn't add some files"

[organizedimages]

Hello,

I am trying to create a Dropbox Transfer of the entire contents of a folder. The folder contains 76.8 GB in total and over 16K of files. I am doing this from my Windows desktop. The folder is already within Dropbox but it appears that Dropbox wants to upload a new copy. I have the Professional plan specifically in order to be able to create large transfers.

When I attempt this, adding the 1 folder (and many sub-folders, etc), it successfully seems to prepare the transfer but after I click on Create Transfer, I eventually get the error message "Couldn't add some files. Try adding those files again or removing them." The single folder I added has "Failed to upload" in red text next to it.

I attempted again, this time adding by subfolder. It successfully prepared the transfer, with all folder being listed. After clicking on Create Transfer, like the prior attempt, it never left 0% and only showed 0 bytes out of 76.8 GB before failing. Every subfolder had "Failed to upload" next to it in red.

I am running Dropbox version 152.4.4880. 

Kathy

[organizedimages]

Hi Walter, thanks for the follow-up. Yes, that would be fine because I would like to know if I'm going to be able to use this method in the future to Transfer up to 100 Gb or not, because I will alter my plan if not. I resolved my current dilemma by purchasing an external drive and mailing it across the country.

[Walter]

Sure thing, Kathy - I've just followed up via email, so please have a look at your email's inbox and we'll take it from there.

Happy Monday by the way!

[organizedimages · Accepted solution]

For anyone else with a similar issue:

After my issue was brought to the attention of the Transfer team, it seems that there is both a total size and number of files limit. The transfer that I was attempting failed (nearly immediately) because the limit was 10,000 files. I was attempting a Transfer that was over 16,000 files.

Dropbox team - thanks for the quick response once my issue got sent to the Transfer team. You would have saved me a LOT of time and headache if you would include the file count limit somewhere, such as in the error message or in your Transfer documentation. I initially raised this issue weeks ago and it should have been an easy clarification.