Dropbox app won't upload images anymore from the iphone

[Jodes]

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?

[Megan]

Hi @Jodes, I'd be happy to help! 

How  exactly do you upload the images? Do you use the camera upload feature, or manually by clicking the + button? 

Have you tried restarting your phone, by any chance? 

Let me know more! 

[Jodes]

@Megan I have restarted my phone. I have tried uploading directly from the image and get error messages. I’ve tried doing it from the Dropbox end and get the same error.

Dropbox has asked me twice now to report the problem which I have but nothing has changed and there’s no actual ‘contact us’ for Dropbox so I’m wondering if I should stop using them and go to another similar service.

[Jodes]

@Megan I have restarted my phone. I have tried uploading directly from the image and get error messages. I’ve tried doing it from the Dropbox end and get the same error.

Dropbox has asked me twice now to report the problem which I have but nothing has changed and there’s no actual ‘contact us’ for Dropbox so I’m wondering if I should stop using them and go to another similar service.

[Megan]

Hey @Jodes, what is the OS of your mobile app, and what about the version of the Dropbox app that you have installed there? 

You mentioned you get an error, can you let me know what the error is, please? 

[Jodes]

Hi @Megan 

Dropbox version 294.2

software for phone 15.6.1

There is no error code, it just says 'couldn't upload file, can you give us more details so we can fix it?' which I've been doing now for days and it isn't fixed. After I get that one it's 'couldn't load file. Sorry, an error occurred. Please try again later'. 

[Megan]

Hey @Jodes, do you use camera uploads to sync your content? 

Have you tried to clear your app's cache? If not, can you try accessing your Dropbox settings, and giving it a go? 

[Jodes]

@Megan how would you clear the cache of an app? I don't appear to have any controls to clear app caches in the settings of dropbox, it only shows me what dropbox can access, and under settings my only options are to delete it or offload it but offloading will keep all the data anyway so no effect on cache. I tried googling how but there appears no real way of clearing a cache, just deleting apps. 

[Megan]

Hi @Jodes, if you access the app, under Account, then click on the gear icon, and then clear cache. 

[Jodes]

Hey @Megan thanks for that. I cleared the cache, exited the app and restarted it and unfortunately the exact same issue is still there.