Dropbox app won't upload images anymore from the iphone

[Jodes]

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?

[Megan]

Hi @Jodes, you've never clarified if you click on the + icon to upload content, or if you use camera uploads. 

Can you let me know more? 

If you're using the latter, can you try switching camera uploads off, then on again? 

[Jodes]

I tried direct from my photos after taking it to upload that way, as well as from Dropbox app itself, the +. Neither works. 

[Jodes]

@Megan I tried direct from my photos after taking it to upload that way, as well as from Dropbox app itself, the +. Neither works. 

[Megan · Accepted solution]

Hey @Jodes, let's try one more step, please.

Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

[Jodes]

@Megan I deleted and added it back and that has fixed the problem, it seems to be uploading fine now. THank you so much for your help 🙂

[Megan]

Awesome news, @Jodes! 

Happy to know everything is back on track. If you need anything, you know where to find me. 

[Jubilbae]

I've been unable to upload files and images for over a month now. I don't know what else to do.

[Megan]

Hi @Jubilbae, welcome to our Community! 

Which one of our platforms do you use in order to upload content? Our website, the desktop or mobile app?

Keep me posted, and we'll take it from there. 

[Jubilbae]

I use the mobile app

[Jubilbae]

@Megan I use the mobile app