Dropbox app won't upload images anymore from the iphone

[Jodes]

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?

[Walter]

Hey @Jubilbae, sorry to jump in, but could you clear the app's cache on your device and then try to upload your files again?

If you still get the same error, please send us a screenshot so that we can have a visual too. 

Thanks!

[Jubilbae]

@Walter first of all, I've done it but it still didn't work. Second of all, I don't know how to add the screenshot. Thirdly, I'm not sure which discussion I've been dragged. I don't remember tagging iPhone as my topic. I'm lost.

[Nancy]

Hi again, @Jubilbae!

I understand that you’re still having an issue with uploading files to your Dropbox mobile app, correct?

If yes, then you should be able to add a screenshot here of the error you're receiving by clicking on the small camera icon that should be located above your message box (right before you post your reply on this thread).

[Jubilbae]

@Nancy sorry, I already deleted the app and found another means to save my files

[leandrosilva]

Hello everyone,

I'm having the exact same issue after the latest iOS 16.3.1 update.

For example, if I take a screenshot from iPhone and then try to upload it to a Dropbox folder, I'm receiving the following message / error:

"Sending failed.
File upload failed. Check and try again."

I already reinstall the Dropbox app, restarted the phone, but the issue persists.
How to solve it?

[Megan]

Hi @leandrosilva, I'd be happy to help! 

You mentioned that you have some issues when trying to upload your content to your Dropbox account. What is the version of the Dropbox app on your mobile?

Also, can you walk me through the steps you follow, in order for you to upload the content? Do you click the + button in the Dropbox app, or go through your files on your mobile, then click "share"? 

Keep me posted!

[leandrosilva]

Hi @Megan,

Thanks for your reply.

Dropbox App version: 316.2.2.

Please find below the detailed steps:
01. Take the screenshot (pressing the side button and the home button at the same time);
02. Click on the screenshot (while it’s showing its preview on the lower left corner);
03. Click on the upload icon (top right corner - icon: arrow up inside a rectangle);
04. Select Dropbox (from the installed Apps available);
05. Select the Dropbox folder where to upload the file;
06. Click on Save (top right corner);
07. Sending file;
08. Error: "Sending failed. File upload failed. Check and try again."

[roger272]

Same with me. But on the WEB it’s OK !

[Hannah]

Hey @leandrosilva and @roger272, thanks for letting us know about this.

I tried to reproduce this on my end, but I'm not having any issues.

Can you tap on 'account', then on the gear icon, then on 'clear cache', and restart the app, to see if that helps?

[leandrosilva]

Hi @Hannah,

Thanks for your reply.

I already 'clear cache', 'clear history' and even re-installed Dropbox app, but the problem remains.