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atopouzian's avatar
atopouzian
New member | Level 2
3 years ago
Solved

Dropbox not uploading a entire file - please help!

I have premium Dropbox and I am trying to upload the large MP4 file. It’s a six hour video, but only three hours are uploading. I can’t seem to find a workaround to fix this. The file is over 25gb but I have 2tb available. What’s going on that I can’t upload the entire file
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  • Mark's avatar
    Mark
    3 years ago

    Hi atopouzian 

     

    What exactly is the issue? How do you know its not uploaded?

     

    You are not trying to watch the video via the website are you? If so that only provides a time limited preview of the file (see https://help.dropbox.com/view-edit/video-length). Note that if it wasnt fully uploaded it wouldnt preview at all - or be playable anywhere which makes me suspect it is uploaded and you are trying to watch a preview of it.

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi atopouzian 

     

    What exactly is the issue? How do you know its not uploaded?

     

    You are not trying to watch the video via the website are you? If so that only provides a time limited preview of the file (see https://help.dropbox.com/view-edit/video-length). Note that if it wasnt fully uploaded it wouldnt preview at all - or be playable anywhere which makes me suspect it is uploaded and you are trying to watch a preview of it.

  • atopouzian's avatar
    atopouzian
    New member | Level 2
    3 years ago

    Thank you! Yes, it does preview - just assumed since it was a 6 hr video and only could watch 3 hrs that the rest didnt upload. 🙂 

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