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Dropbox not uploading a entire file - please help!

Dropbox not uploading a entire file - please help!

atopouzian
New member | Level 2
Go to solution
I have premium Dropbox and I am trying to upload the large MP4 file. It’s a six hour video, but only three hours are uploading. I can’t seem to find a workaround to fix this. The file is over 25gb but I have 2tb available. What’s going on that I can’t upload the entire file
1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Hi @atopouzian 

 

What exactly is the issue? How do you know its not uploaded?

 

You are not trying to watch the video via the website are you? If so that only provides a time limited preview of the file (see https://help.dropbox.com/view-edit/video-length). Note that if it wasnt fully uploaded it wouldnt preview at all - or be playable anywhere which makes me suspect it is uploaded and you are trying to watch a preview of it.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Mark
Super User II
Go to solution

Hi @atopouzian 

 

What exactly is the issue? How do you know its not uploaded?

 

You are not trying to watch the video via the website are you? If so that only provides a time limited preview of the file (see https://help.dropbox.com/view-edit/video-length). Note that if it wasnt fully uploaded it wouldnt preview at all - or be playable anywhere which makes me suspect it is uploaded and you are trying to watch a preview of it.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

atopouzian
New member | Level 2
Go to solution

Thank you! Yes, it does preview - just assumed since it was a 6 hr video and only could watch 3 hrs that the rest didnt upload. 🙂 

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    atopouzian New member | Level 2
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    Mark Super User II
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