Re: File request - empty page
Hi everyone,
When I create a file request I can invite people via mail but the website ist empty and nothing is shown.
I tested it on serval devices and different networks and browsers but the website is always empty.
Any idea what's the problem here?
Accepted Solutions
@johnstreet wrote:
Hi,
Suddenly all File Requests (that I've created in the past or that I've newly created) result in an "Error (404) We can't find the page you're looking for" message. I've tried on multiple computers (MacBook Pro and Mac Studio) and using multiple browsers (Chrome, Safari, Firefox). And the results are the same for me as for the people to whom I send the links.
Help!
John
Hi John, this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/
Sheena
Community Developer @ Dropbox
dropbox.com/support
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Hi @Simofi, let's jump right into this!
If you try to use an incognito tab on any of your browsers, does your File Request still appear empty?
Also, what happens when you visit your Home page, and then click on the left sidebar, on File Requests? Are you able to see your request there?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
yes i tried it in incognito as well - same issue.
I can see the requests and also see the views.
Hi @Simofi, could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?
Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.
Have a look and let me know of any updates, thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Happy Monday @Simofi!
Can I send you an email, in order for us to have a closer look into this?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!
You should never post your email address in a public forum @Simofi.
I just sent you an email, in order for us to have a closer look into this. Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!
