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File request link results in blank screen

File request link results in blank screen

lucidity
Helpful | Level 6
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Anyone else experiencing this problem?

 

ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware of it until a client advised me of the problem. Dropbox are looking into it, meanwhile this has been ongoing since Tuesday and still no fix.

 

The copied link shows as [removed], then when entered, changes and inserts _edison https://www.dropbox.com/request_edison/xyz

 

Thanks in advance

1 Accepted Solution

Accepted Solutions

lucidity
Helpful | Level 6
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I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.

View solution in original post

18 Replies 18

Hannah
Dropbox Staff
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Hey @lucidity, thanks for bringing this to our attention.

 

You mentioned that Dropbox are looking into it; have you reached out to our support team about this?

 

If so, can you please give us the ticket number, so we can locate it in our system?

 

Thanks in advance.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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lucidity
Helpful | Level 6
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Hi Hannah

Yes, I've reached out to Dropbox support and there is a ticket open.

Thanks

Hannah
Dropbox Staff
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Can you also give us the ticket number, so we can have a look?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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lucidity
Helpful | Level 6
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@Hannahhere you go...

 

21585485

Jay
Dropbox Staff
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Hi @lucidity, thanks for the ticket ID. I can see it's been forwarded to a specialist team who are still investigating this matter.

 

Once they have any more info they'll respond to your email directly.

 

In the meantime, as we've not received other users with this same behavior, do you have any anti-virus, security software of any kind that could be affecting links in your browsers or emails you're sending to other users? Do you by any chance have a program called Edison on your systems?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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lucidity
Helpful | Level 6
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Hi Jay

 

No software installed called Edison. I have stopped the malware protection, then tested and am still getting a blank screen. Others who are not using any antivirus software are also getting the same blank screen.

 

I am connected to Make that has been creating the file request links. I've tried creating new request links directly in Dropbox and still get the same problem.

Jay
Dropbox Staff
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Could you clarify what you mean by 'connected to Make'? 

 

Do you have any browser extensions running that could be amending the URL? Could you try using a different browser, or in incognito mode without any extensions running when creating the link?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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lucidity
Helpful | Level 6
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Hi @Jay

https://www.make.com/en formerly Interromat. There is a webhook on a form on my website that triggers a scenario on Make that creates the file request. It has been working without any issues and still creates the file request, however, no file requests work. Only if I close it, then try to link to it will it show that it doesn’t exist it has been closed. Otherwise, it is a blank screen with a lot of console 403 errors at your end.

Jay
Dropbox Staff
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Okay, and just for clarification, creating a file request directly on the Dropbox site in another browser or in incognito mode without any extensions running still results in the same incorrect URL being created, or just a blank page

 

Do you have any proxy, VPN, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    lucidity Helpful | Level 6
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