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I need to give Dropbox permission. How do I do that?
Sync issue:
couldn't upload
give Dropbox permission to access file
Hi @jrobe, thanks for posting on the Community and happy Monday!
Just to make sure we're on the same page, could you send us a screenshot of the error you're getting so that we can have a visual too?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Files I have the most problem with are photos from my scanner. Thanks!
Thanks for the screenshot, @jrobe!
Can you clarify for me how exactly you connected your scanner to Dropbox and what steps you’re usually following to upload your scanned files to your Dropbox account?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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My scanner puts files in a folder called Scanner which is a subfolder of Dropbox. I have even tried moving the scanned photos to different folders with no luck. Something seems to have changed. I didn't have this problem until recently.
Hi @jrobe, can you try to rename some files online, and check if they sync without any issues?
Also, if you click on the "How to fix" article, do you see any steps that you can follow?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Renaming doesn't help, "How to Fix" doesn't help. So how do I "Give Dropbox permission to access this file"?
Hey @jrobe, do you use a Mac or a Windows device?
Also, what is the version of the app that you have installed on your device? You can find this by hovering your mouse over the little Dropbox folder, on your task or menu bar, next to your WiFi.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I use both Mac and Windows. For Mac I have 174.4.5852 and on Windows it is 173.4.6706.
Hi there!
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