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Dropbox stops syncing

Dropbox stops syncing

sspaeth
Explorer | Level 3
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We use Dropbox for work.  About every 3-4 weeks, my DB stops syncing.  I cannot "force sync", the Dropbox icon disappears from my hiddon icons below, and the green symbols by the folders disappear.  Any ideas?

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
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Thanks for clarifying that, @sspaeth!

 

It sounds like you’ve installed Dropbox for S mode on your device, which doesn’t sync files exactly like the Dropbox desktop app does. Dropbox Lite is more like a reflection of the files already located on your web account and it functions more like the mobile app. For more details, please check this page.

 

Can you please download the Dropbox desktop app from this link, and let me know if you can sync your files this way?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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12 Replies 12

Walter
Dropbox Staff
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Hi @sspaeth, sorry to hear about your syncing issue.

 

Are you making sure that the desktop app is running and syncing on your computer at all times? 

 

Can you maybe let me know the desktop app's exact status and version as shown in your menu bar/system tray?

 

Any additional information such as your computer's OS, when you first noticed this etc. would also help!

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sspaeth
Explorer | Level 3
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It looks like it is running/syncing at all times.  I receive notifications when others update, change, edit or add files to Dropbox.

Walter
Dropbox Staff
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I see, thanks for the additional information there @sspaeth 

 

Have you tried reinstalling the app since you first noticed the syncing issue you mentioned? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sspaeth
Explorer | Level 3
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Yes I uninstalled and reinstalled.

Jay
Dropbox Staff
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Hi @sspaeth, is this a company-managed device? Have you installed the Dropbox desktop application with admin rights?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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sspaeth
Explorer | Level 3
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The device is my home laptop but Dropbox is managed by the company.  I clicked the Dropbox folder in the Settings Menu, right-clicked Dropbox - More - Run as administrator and it opened my Dropbox files in Windows Explorer.

Nancy
Dropbox Staff
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Hi from me as well, @sspaeth!

 

Can you clarify what’s the current app version of your Dropbox app?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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sspaeth
Explorer | Level 3
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It shows as Dropbox Lite - Version 23.4.18

Nancy
Dropbox Staff
Go to solution

Thanks for clarifying that, @sspaeth!

 

It sounds like you’ve installed Dropbox for S mode on your device, which doesn’t sync files exactly like the Dropbox desktop app does. Dropbox Lite is more like a reflection of the files already located on your web account and it functions more like the mobile app. For more details, please check this page.

 

Can you please download the Dropbox desktop app from this link, and let me know if you can sync your files this way?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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