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Hi,
On this recent help page: https://help.dropbox.com/share/create-file-request, I read that we can get an email address so we can send files to the file request folder through email: "Copy email (paper sheets)" icon.
However, I only see the paper plane and the link icon, not the paper sheets icon. How can I send files to the file request via email?
I'm on a Dropbox Basic plan.
Hey @JanFrederik & @Rich, I checked with our Team and it seems that this feature isn't available to all of our users at the moment.
This feature is for teams only. We will shortly update the information at the relevant Help Center article to reflect that.
Thanks for bringing this to our attention!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @JanFrederik, thanks for posting to the Dropbox Community!
The option you're seeing in this article, is not for the people who will upload files to the file request, but for the creator of the request.
The person who sent you the file request needs to give you the email, basically, you can't generate it yourself.
I hope this clarifies things, but let me know if you have any questions.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the update, @JanFrederik.
Have you tried this from a different browser or a private browsing window, to see if you get the same options?
If you do, please send us a screenshot of the options.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Hannah,
Here a screenshot from a private Firefox window:
I see the same in other desktop browsers and mobile browsers.
JF
@JanFrederik wrote:
I see the same in other desktop browsers and mobile browsers.
@Hannah I see the same options on my account. The option to copy email does not exist.
Hey @JanFrederik & @Rich, I checked with our Team and it seems that this feature isn't available to all of our users at the moment.
This feature is for teams only. We will shortly update the information at the relevant Help Center article to reflect that.
Thanks for bringing this to our attention!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
That's a pity ☹️
Thanks for the information anyway!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!