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Re: How to reset my camera uploads, I tried everything

How to reset my camera uploads, I tried everything

dduraznito
Explorer | Level 4
Go to solution

Hi! I need to force the Android app to re-upload all the photos in my gallery.
I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.
I have already:
-re-installed the app
-deleted the cache memory
-deleted all files in the Dropbox camera upload folder
-restarted the device
-even tried from a new device with a different SD card but with the same files in it
Still, Dropbox will only upload new files.

I also tried manually uploading but due to the fíes being cover 1500, the app never stops processing the files and never uploads anything.
I'm on Android 12 and no other apps are set to

62 Replies 62

Walter
Dropbox Staff

Hi @Ruben3053 - thanks for joining the discussion here.

 

I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Luke Chen
Explorer | Level 3
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Hi,

I'd like to reset my camera uploads on my Phone. Would it be possible to contact me by email as well? Thanks.

Hannah
Dropbox Staff
Go to solution

Hi there, @Luke Chen, I just emailed you, so make sure to get back to me when you have a chance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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eitanas1
New member | Level 2
Go to solution
Hi Jay, I would like to reset my camera upload folder as well, I can upload my old photos anymore. Please assiste

Hannah
Dropbox Staff
Go to solution

Hey @eitanas1, thanks for your nudge here.

 

I just sent you an email as well, so we'll continue there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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C-22
Explorer | Level 3
Go to solution

Hi!

I also would like to re-upload all photos from my iPhone and my wife iPhone as some of our backup photos are missing from our hard drive. Could you please let me know how to start the photos upload from zero?

Thank you for your time.

Hannah
Dropbox Staff
Go to solution

Hey @C-22, thanks for your comment as well.

 

Are both of those devices linked to the same Dropbox account? Your account?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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C-22
Explorer | Level 3
Go to solution

Hey Hannah

Hope everything is going well with you.

We have an account each, so there's two accounts.

Thank you for your reply.

eitanas1
New member | Level 2
Go to solution
Hi @Hannah, I did answer you by email, still waiting for response
Thank you in advance

Hannah
Dropbox Staff
Go to solution

Hey @C-22, if this is regarding two different Dropbox accounts, your wife will need to contact us from her account as well.

 

Regarding your own account, are we okay to send you an email?

 

As for you @eitanas1, I just replied back to you, so make sure to check your email.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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