I am having trouble uploading videos from my camera. Photos go fine. Never videos. Any help?

[zssiegel]

I have a Sony 6300. I have been looking through the settings on Dropbox and on my camera only to find no supporting reasons why this isn't working.

Every time I plug my camera in to upload to dropbox all of the photos go automatically without a problem, but the videos never go at all.

Why would this be? Anything helps (:

[Walter]

Hey there @zssiegel - how are you today?

As you are seeing images upload but not videos, it may be that video uploading has not been enabled in the app. To enable video uploading on Android:

• Tap the menu
• Tap the gear icon 
• Then under Camera uploads press ‘What to upload’
• Set to ‘Photos and videos’

Let me know if this helped!

[zssiegel]

Hey Walter!

Thank you for the quick response. Do you know the steps to do the same thing on a computer?

Thank you!

[Walter]

Of course @zssiegel - just go to the app's preferences and find the "Import" tab. Select the "Photos and Videos" option and you should be ready to go!

Let me know if you need anything else and in the meantime, have a lovely weekend!

[zssiegel]

Walter, thank you. I found the setting. It is actually set to both photos and videos. What else might need to be adjusted?

[Walter · Accepted solution]

Thanks for the reply and happy Monday @zssiegel!

At this point the last thing I could suggest is re-installing our software on your computer and see if this persists. 

In any case, as I'd really like to have a better look into this, I found your ticket on our system and passed your comments along to the agent handling your case. As I see you're in direct communication with them via email, I'd recommend getting back to them as soon as possible so we can investigate further. 

Thanks for your cooperation so far and have a lovely week ahead!