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Forum Discussion
Quiksylver
3 years agoExplorer | Level 3
I did uninstall and reinstall and now I see the new Dropbox and Dropbox (old) and no storage space,
I did a uninstall and a reinstall as some shared files were not going into Dropbox. When I did the reinstall it looks like it is syncing absolutely everything on my computer. I also have a file cal...
Megan
Dropbox Community Moderator
3 years agoHi Quiksylver, thank you for your patience!
It seems the feature hasn't been enabled indeed. Now, did you have any progress with your app's syncing status?
Also, when you visit your account's plan right here, what do you see in terms of your space?
Quiksylver
3 years agoExplorer | Level 3
Megan,
The syncing status remains the same ' Uploading 29 files. Can't update as your dropbox is out of space.
When I go into subscription is tells me that I am using Dropbox Basic (free) with no billing information. I do pay the subscription in February and have done so for many years.
As we are getting nowhere fast, what would happen if we deleted this Dropbox and I purchase a new subscription. First off, I will be losing 2 months worth of paid subscription but more importantly can I capture everything that is on my C: drive labeled 'Dropbox (old)?
Please advise.
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