I lost everything after sing in by mistake again my usual account

[Andreia Pinoia]

When opening a shared link, dropbox asked me to Sing in and without realizing it I went ahead with my existing credentials and when dropbox went ahead my account was completely new, without any files, as if it had never existed. Now I lost my files and shares. How can Dropbox let me create a new account with the same email and everything like this?

I want to recover my account and shared files and i dont know what to do. I cant open the share links in my email.. it gives me a error..

[Andreia Pinoia]

I only have my work email (the one that we created the dropbox account), i search "dropbox" on mu email search and i get the firsts emails (when my coworker share the work folders) and the news ones, like i was a new account.. i dont understand what happened. it is a chance to have 2 types of accounts? like, normal account and team account?

[Hannah]

Thanks for the update, Andreia.

The only thing I can think of is that you created a new Dropbox account under your work email.

If you were asked to provide an email address, password, first and last name, these would be the steps to create a new Dropbox account.

You can indeed have two types of accounts (personal ones and team/work ones), but each account can only be associated with one email address.

Do you see anything related to your own files when you go to your events page?

[Andreia Pinoia]

Thats what i didnt understand, because, i now after that was a sing in and not log in but how could dropbox let me enter with a already existed email. 

When i go to the events i dont have nothing there. Actually i dont have nothing nowhere!

Thank you for trying to help me!

[Megan]

If you see nothing when visiting your events page, then it's almost certainly a new account @Andreia Pinoia.

What you have to do on your end, is locate the email address that could be linked to your old Dropbox account, since we can't really help with that.