It takes a long time for the scanning process to start on the mobile app

[AFF]

When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quickly!)

[maher1982]

You might find the solution to your issue in the following Dropbox Help article. It covers various troubleshooting steps for camera upload problems, please visit: Camera Uploads Troubleshooting.

[Hannah]

Hey @AFF, sorry to hear about this.

Have you tried clearing the Dropbox app's cache, to see if that helps?

If not, you can also uninstall and reinstall the app, if you haven't already.

[AFF]

This doesn’t help but thanks anyway

[AFF]

How do you clear the cache?

[maher1982]

Please follow the instructions in next link to clear it: https://help.dropbox.com/delete-restore/cache-folder

[AFF]

I found the cache clear option, this did not solve any problems

[Megan]

Hey @AFF, would you mind clarifying your device's OS, along with the Dropbox version you're using on your device? 

[AFF]

Using the latest db version, 368.2.2, iOS 17.4

inwill add that the OCR FUNCTON ISNTNworking. Hasntnfor a long time but I am a DB+ plan member. Please fix this too

[Megan]

Hi @AFF, just wondering if using a different network/cellular data makes any difference. 

You mentioned that you already cleared the app's cache. Have you also tried uninstalling, and then re-installing the app?