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Keepass database file will not update properly.

Keepass database file will not update properly.

Frugalfart
Helpful | Level 5

I have used Keepass password database on dropbox for many years without issue. A few months ago it stopped syncing properly. If I make a change in Keepass, I see that dropbox thinks it updated all copies as the file date changes, however when opening up the file, I see my updates haven't changed. I have gone through all of the published trouble shooting procedures, including uninstalling and reinstalling dropbox, replacing the kdbx database file, and checking file permissions. Any ideas?

22 Replies 22

Megan
Dropbox Staff

Hi @Frugalfart, welcome to our Community!

 

It sounds like you're using our desktop app, in order to save and sync your Keepass files, and they're no longer syncing. 

 

Do you notice this behavior with these files only, or all of your Dropbox content? Can you also clarify the app's current version, and syncing status?

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Frugalfart
Helpful | Level 5

This only happens with the Keepass database file. Everything else seems to be updating as they should. I have dropbox 182.4.6427 on Windows 11. On Android I have version 342.2.4. This issue has been going on for at least a couple of months but I thought maybe I had too many devices. Well, when I started looking into it yesterday, I found I had only 3 devices so that's when I started taking a closer look. It shows syncing is up to date.

Megan
Dropbox Staff

Thanks for clarifying @Frugalfart

 

Can you have a look at my colleague's response here, and let me know if that helps at all?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Frugalfart
Helpful | Level 5

No not really. I already knew about how that works and yes I would occasionally get conflicted copy, but I know how to handle that. Even when the file has been closed then updated in one of the devices, I'm seeing that it thinks it syncs when it really doesn't. This is a new issue. If the database file is not opened on any device, it should look like nothing more than a static file with the .kdbx extension.

Megan
Dropbox Staff

Hi @Frugalfart, which device and platform do you use in order to update the database files? 

 

Have you made sure all the devices are up-to-date? Feel free to also take a look here


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Frugalfart
Helpful | Level 5

Sometimes I update it from my Windows 11 Pro and sometimes from my Android ver 13

Megan
Dropbox Staff

And is the behavior the same, no matter the one you use @Frugalfart?

 

When did this start happening? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Frugalfart
Helpful | Level 5

Yes, same behavior either way. I'm guessing it started about 2 months ago but I can't be sure as I accidentally figured out I had an issue when I knew some of my stuff wasn't being updated. I took my time about trying to fix it because I figured I had too many devices and that it would be an easy fix and at that time I would just resync my database. Once I figured out I didn't have too many devices I took to troubleshooting what was going on. 

Jay
Dropbox Staff

Hi @Frugalfart, is it only occurring with the Keepass file? Are you experiencing sync issues with other files on your account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    someotheruser New member | Level 2
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