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dcesq28's avatar
dcesq28
Explorer | Level 3
3 years ago

@ MS Word comments not working

Hello.  I am trying to add comments from the dropbox app in a word file (@recipient) but the comment is not tagging the intended recipient. 

 

I can post a comment but not tag the person on the comment.  Pls help.  I don't want all collaborators to have to sift through comments not intended for them.

 

Thanks!

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi dcesq28, thanks for bringing this to our attention.

     

    Which Dropbox app are you using and on which device?

     

    Are you posting the comment on Dropbox directly or directly inside Word itself?

     

    This will help me to assist further!

  • dcesq28's avatar
    dcesq28
    Explorer | Level 3
    3 years ago

    Hi Jay,

     

    I am using the web application on a Mac.  I am adding the comments directly in the document. Thx

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Were you able to @ people before in the Word app on the web?

     

    Is the file in a shared folder?

  • dcesq28's avatar
    dcesq28
    Explorer | Level 3
    3 years ago

    Ive never used the collaboration @function in word before.  Yes, it is in a shared folder

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info. In the Word app, the @mention feature is only available to Enterprise customers. 

     

    What plan do you have currently according to this page?

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