Mac OS and shared folders

[MSDinFL]

I've been a Windows user forever.  Just started using a Macbook.

On my Windows machine, using Dropbox integration in Windows Explorer, I can see my individual user folder as well as what I will call the Master "team folder." They display at the same folder level.

On my Mac, after installing the Dropbox app, I can only see my user folder but not the Master "team folder."  I'm assuming this is a setting.  What do I need to do to access the Master folder.

[Nancy]

Thanks for the screenshots, @MSDinFL; they really help. 

Just to make sure we’ve tried everything, did you have a chance to follow the steps Hannah provided regarding the icons showing in your menu bar? Is the Dropbox app selected there?

[MSDinFL]

The icon doesn’t show. When I click on the app it opens finder.

[Hannah]

Hey @MSDinFL, since you don't have the Dropbox icon to check the selective sync settings, can you check if the Dropbox application is actually running?

You can check this from your activity monitor.

If it's not running, can you try our offline installer, to see if that helps bring back the Dropbox icon?