Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

[charibancho]

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.

Selected documents and music folders in my Mac user account, all looked OK then....nothing, no movement. Stuck at 0% even though it says updating 2,367 files and 1 sec remaining. Nothing, nada. I've rebooted, removed the external drive I wanted to also backup, re-installed Dropbox, no other cloud service-connected files are present in anything I want to backup, tried automatic backups on and off....but nothing. The 'Backup now' is also greyed out whatever I do. I've looked at various Db help pages but nothing. Any ideas appreciated.

Also why no Backup label?

Mac 13.4.1 Ventura

Latest Dropbox

[aid11]

The back up now button is always greyed out and cannot be selected 

[Jay]

Could you try rebooting your machine to see if this helps?

[Dr Mark]

Thanks for your help Jay. I have deleted the download and started the process again just in case i missed any steps in setting this up, again not all files have backed up and remain empty.  I will give it another 24 hours and keep you posted if the back up progresses.

[jwnicholsdds]

I have the same exact issue. Did you ever find a fix?

[Walter]

Hey @jwnicholsdds - sorry to jump in here, but can you let us know the exact status and version of the desktop app as shown in your menu bar?

If you clarify your device's OS version and if you've tried any of the troubleshooting steps mentioned in the OP, I'd appreciate it. 

[jwnicholsdds]

Hey Walter, I'm not sure what you mean. I am on Microsoft WIndows 11 home, and downloaded the latest version of dropbox.

[Hannah]

Hey @jwnicholsdds, regarding the sync status and version of the Dropbox app that Walter asked for, you can find that if you hover your mouse over the small Dropbox icon in your system tray, by the computer's clock.

[williamstan]

Hi 

I encoutered the same issue. 

Under the Dropbox Backup Page, it stated "done" under the status, but "0" in size (graph 1)

When i clicked into the sub folder, there is nothing there (graph 2)

When i hoved over the dropbox icon, it showed some messages (graph3) which i am not familiar with

Can you help to resolve the issue

thanks

graph 1

Graph 2

Graph 3

[Hannah]

Hey @williamstan, thanks for the nudge here.

Let's see what we can find, so we can get to the bottom of this.

In graph 3, it appears as if your Dropbox application is indexing a Dropbox system file; has the sync status changed since or is it still stuck on that same message?