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Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

charibancho
Explorer | Level 3

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.

 

Selected documents and music folders in my Mac user account, all looked OK then....nothing, no movement. Stuck at 0% even though it says updating 2,367 files and 1 sec remaining. Nothing, nada. I've rebooted, removed the external drive I wanted to also backup, re-installed Dropbox, no other cloud service-connected files are present in anything I want to backup, tried automatic backups on and off....but nothing. The 'Backup now' is also greyed out whatever I do. I've looked at various Db help pages but nothing. Any ideas appreciated.

 

Also why no Backup label?

 

Mac 13.4.1 Ventura

Latest Dropbox

18 Replies 18

Jay
Dropbox Staff

Hi @charibancho, thanks for bringing this to our attention.

 

How long did you give the computer time to complete the migration for the Dropbox Backup feature? 

 

It can take time to move the specified folders into the Dropbox folder to back them up.

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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aid11
Explorer | Level 3

I too have the same problem, backup has been left four 45 mins and there are no files in the backup folder

Hannah
Dropbox Staff

Hey @aid11, sorry to hear about this.

 

If you check to your backups page online, what do you see?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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aid11
Explorer | Level 3

Hi

 

The online page shows the backup but with 0 bytes and no files in the folder

Hannah
Dropbox Staff

Thanks, @aid11!

 

And what is the exact sync status and version of the Dropbox app on your computer, please?

 

You can hover over your Dropbox icon, to see this info.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Dr Mark
Explorer | Level 3

I'm having the same issue: 

Dropbox version - 185.4.6054 (185.4.6054)

Mac M1 - Sonoma v14.0

Dropbox says the last backup was 11:17am and I'm set to backup every 15 minutes.

DrMark_0-1697868829554.png

Note the 0% backed up message and the Backup Now button being inactive.

My folder on dropbox shows all of the folders created that should be in the backup but they are all empty, no files backed up.

Thanks,

Mark

 

 

Jay
Dropbox Staff

Hi @Dr Mark, could you try turning off automatic backups to see if you can back it up manually using the button?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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aid11
Explorer | Level 3

Hi

 

The sync status is 0% on the backup and the app says up to date 185.4.6054

 

Thanks

 

Jay
Dropbox Staff

Hi @aid11, are you able to manually backup using the steps in my previous post?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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