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Forum Discussion

charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
Dropbox Backup
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aid11's avatar
aid11
Explorer | Level 3
3 years ago

I too have the same problem, backup has been left four 45 mins and there are no files in the backup folder

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey aid11, sorry to hear about this.

 

If you check to your backups page online, what do you see?

  • aid11's avatar
    aid11
    Explorer | Level 3
    3 years ago

    Hi

     

    The online page shows the backup but with 0 bytes and no files in the folder

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks, aid11!

       

      And what is the exact sync status and version of the Dropbox app on your computer, please?

       

      You can hover over your Dropbox icon, to see this info.

      • Dr Mark's avatar
        Dr Mark
        Explorer | Level 3
        3 years ago

        I'm having the same issue: 

        Dropbox version - 185.4.6054 (185.4.6054)

        Mac M1 - Sonoma v14.0

        Dropbox says the last backup was 11:17am and I'm set to backup every 15 minutes.

        Note the 0% backed up message and the Backup Now button being inactive.

        My folder on dropbox shows all of the folders created that should be in the backup but they are all empty, no files backed up.

        Thanks,

        Mark

         

         

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