cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Moving Dropbox location to external RAID; syncing seems to be stuck

Moving Dropbox location to external RAID; syncing seems to be stuck

Tobyh
Explorer | Level 3
Go to solution

I'm trying to move my Dropbox contents from my Macbook's local storage to an external RAID (Lacie 6Big Thunderbolt 3). Overnight I was able to copy the contents of the dropbox folder across to the RAID by changing the "Dropbox Folder Location" in sync settings. The files moved across ok although  Dropbox suggests it still needs to sync these files - "Syncing 250,724 files". This number isn't moving. Is there something I should have done differently in order to set this up?

 

Screen Shot 2022-06-28 at 9.25.38 am.jpg

 

Note: I understand the risks using Dropbox with an external drive and have set up an automation to close Dropbox prior to ejecting the harddrive.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Tobyh, it does sound like the Dropbox desktop application is still attempting to sync the files across. We'd recommend waiting for the process to continue.

 

If you experience any further issues, try getting in contact with the support team directly for further assistance.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

5 Replies 5

Hannah
Dropbox Staff
Go to solution

Hey @Tobyh, thanks for letting us know about this. 

 

Is syncing still stuck on this specific number of files?

 

What's the current syncing status and Dropbox version, when you hover your mouse over the Dropbox icon in your menu bar?

 

Have you tried to quit the Dropbox app and then restart it, to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Tobyh
Explorer | Level 3
Go to solution

Hi @Hannah 

 

Thanks for your response. The syncing has since moved to 245, 884 files - a significant amount. I take it I'll just need to wait for the Dropbox app to catch up? I almost feel like it would have been quicker to completely uninstall/reinstall and redownload the files.

 

Yes I have done a restart since moving the files to the RAID. My dropbox is v151.4.4304.

Jay
Dropbox Staff
Go to solution

Hi @Tobyh, it does sound like the Dropbox desktop application is still attempting to sync the files across. We'd recommend waiting for the process to continue.

 

If you experience any further issues, try getting in contact with the support team directly for further assistance.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Tobyh
Explorer | Level 3
Go to solution

Hi Jay/Hannah,

 

I left Dropbox to sync overnight and it was able to 'relink' the files that had previous been local on my Macbook. I don't think the '250,000' was an accurate representation of the sync status as it had hardly moved throughout the day whilst using the computer.

 

For anyone curious, I have been able to successfully move, sync and use Dropbox on a Lacie 6big Thunderbolt 3 RAID with a RAID 5.

 

Toby

Megan
Dropbox Staff
Go to solution

Hi @Tobyh, how are you today? 

 

So, it sounds like everything is back on track for you at the moment, right? If so, that's great! 

 

You can give us a shout if you need anything else. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    Tobyh Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?