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My videos won't upload to the shared folder. Why?

My videos won't upload to the shared folder. Why?

zocland
Explorer | Level 3
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I uploaded several videos without any issues. I then tried uploading more videos to another shared folder and the videos just sit in the folder. When I click out of the folder and then back in, the folder reads empty. Videos never upload. 

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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Sounds like you are trying to use the website .

If this is on your computer why not use the software? www.dropbox.com/downloading

You then simply drop the files you want uploaded in to the folders you want them in and let the software do the rest

 


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:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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8 Replies 8

Jane
Dropbox Staff
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Hey zocland, are you uploading your videos through our website upload option by any chance? I’d suggest trying to upload your files using our desktop application instead (if you’ve installed it of course). Please note that if you place your videos inside your Dropbox folder, these should sync to your account online, regardless of their filesize. 
 
I hope that this is a useful alternative for you & please keep me updated on how this option works for you here. Wishing you a relaxed weekend ahead & please do let us know of the results when you get a chance! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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zocland
Explorer | Level 3
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I am using the app on my laptop. Like before I open the folder the click on the plus icon. I am able to select the video however it stays on que to download but never does.

Walter
Dropbox Staff
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Sorry to hear this persists @zocland

Have you tried another browser? 

Keep in mind that if those files would put your account over quota ( if you're on a basic account that is 2 GB) - what you describe might as well be normal. You can see how much space you're using currently on your account's plan tab.

If you're still having issues with this after my suggestions, please forward us a screenshot of any errors you get so we can have a better look into this. 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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zocland
Explorer | Level 3
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Thanks Walter, But I did take a look at what capasity my account was on and it is only at a 7% used space. there should be plenty of room for at least one video. also the video files range from 10mb to 50mb. I can't download one. Also I do not get any error messages. The file will sit in the folder, the video icon will be faded and have the download bar on the bottom of the icon. this will never change and there is no progress. when I click out of the folder and back in it shows the folder is empty. 

Mark
Super User II
Go to solution
Sounds like you are trying to use the website .

If this is on your computer why not use the software? www.dropbox.com/downloading

You then simply drop the files you want uploaded in to the folders you want them in and let the software do the rest

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

zocland
Explorer | Level 3
Go to solution
OK, I'm downloading it now. I was able to do upload 3 days ago

zocland
Explorer | Level 3
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Mark, this is working thank you so much

Mark
Super User II
Go to solution

Pleased its sorted zocland! 😄

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.] 

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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