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Re: Not getting comments notifications on shared dropbox files

Not getting comments notifications on shared dropbox files

branditfa
New member | Level 2

I have all my notification settings turned on but im not getting any notifications.

STEPS:
1. I create and save a file in dropbox
2. Create, copy and share link with people (both within my organization and out)
3. They leave a comment on the file
4. I should receive a notification since im the owner of the file but i dont

Can anyone help resolve this issue?

2 Replies 2

Walter
Dropbox Staff

Hey @branditfa, sorry to hear you're having issues with this.

 

Can you  navigate to a (sample) shared file and confirm you've subscribed to its comments from the right hand pane? 

 

Also, have you checked your email's spam/junk folder in case those emails end up there somehow?

 

Keep me posted on your findings and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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branditfa
New member | Level 2

I was not aware that we had to subscribe to the file, is there a way to automate it so that if I (the user that created the shared link)  share a file I get automatically subscribed to said file?
Or a way to get notified to a all files shared from a specific group?

Also, just by doing some initial tests, i have received a notification on my dropbox app but not via email

Checked spam folder and nothing there either

Need more support?