Os X 10.13 High Sierra & Smart Sync

[Jane]

Hey Brian B.39, sorry to hear about the frustration caused, I’d like to follow-up on your request & assist you in any way I can. 

Is there a ticket ID to reference? Please let me know your ticket# here , so as to look it up internally & make sure to put your request to the attention of a colleague as soon as possible. Thanks!

[monaronyc]

ALL OF OUR HIGH SIERRA FOLKS ARE SEEING THE SAME PROBLEM! Did anyone find a fix for this? We currently have Dropbox 40.4.46 in High Sierra 10.13.1. PLEASE ADVISE.

[Brian B.39]

Thank you Jane, it is ticket #7316964

[Brian B.39]

I have also opened an issue with Apple on this. I had considered simply opening a terminal and running the command to force add Dropbox to the Gatekeeper exception list, however I was cautioned against this by Apple support: 

spctl --add ~/Applications/Dropbox.app

While I was chatting with Apple support, they told me that running that command could have "unintended consequesnces" 

Apple Support through Chat Excerpt:

"The terminal codes might o cause a denial of service for background apps which run on your Mac. In order to serve you better would it be fine if I schedule you call back from our Mac enterprise team so they could help you for more advance troubleshooting regarding this issue?"

I have a call scheduled with them later today and will update this post with any new information.

[Brian B.39 · Accepted solution]

Apple recommended something I should have thought of... Safe mode.

I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

sudo spctl --master-disable

I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

Issue seems resolved.

[monaronyc]

Hi Brian, thanks for the response! I think Gatekeeper is already disabled for us by default. I'd have to reconfirm. otherwise I'll try that string.

[Jane]

Perfect, so glad to hear that this was sorted Brian B.39 & I appreciate your follow-up here! I’m sure it will be of great assistance to other users experiencing the same behavior in the future, as it can be used as a point of reference.  

Happy syncing & a lovely rest of the day ahead; of course, let us know if you have any inquiries in the future & we’ll do the best to follow-up & work with you. Happy Friday!

[John W.]

I'm sorry Jane - it doesn't seem like a good solution to this issue to have to boot into Safe Mode in order to install this.

Does support have a better method now?  Is there a beta with a fix for this we could try?

[Mark]

Hi John,

Note that this was Apple's reply to fix an issue with OSx (i.e. Gatekeeper).

You can always try installing newer versions but if you are getting install errors as per this thread I'd suggest doing what Apple themselves recommend.

[monaronyc]

Just wanted to share that with the High Sierra 10.13.2 update and the 40.4.46 Dropbox client update, we are not seeing the same behavior @Brian B.39 is also seeing anymore. I'm going to do a clean install on another machine to verify, but on our test box, it appears to be working now. I'll be in touch.