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Os X 10.13 High Sierra & Smart Sync

Re: Os X 10.13 High Sierra & Smart Sync

IIT
Helpful | Level 6

Ticket Ref: 7683435 - and to be honest I'm tired of your support team promising me they have a fix then asking for screen recording and screenshots when the issue is exactly as per screenshots showin on page two of this thread. EXACTLY THE SAME.

Re: Os X 10.13 High Sierra & Smart Sync

IIT
Helpful | Level 6

As per page 1 sorry

Re: Os X 10.13 High Sierra & Smart Sync

Sanchez
Dropboxer
Hi again, @IIT

Your ticket is being handled by one of our specialists, who, from what I see, is waiting on a reply from you. I understand your frustration with this, but as a case makes it through our system, there is a process that we must adhere to while we investigate. I would suggest that you reply to your open ticket, in order to keep this process moving forward and upward. 

Thanks

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Re: Os X 10.13 High Sierra & Smart Sync

Unmerrymelodies
New member | Level 2

The problem seems to have been finally resolved in our offices with Beta build 46.3.60 and in the most current stable release. We have been holding off on updating all of our users to High Sierra because of this issue so we are happy to finally see some progress. Has this update worked for everyone else having the issue or did we just get lucky with the 3 machines we've tested on thus far?

Re: Os X 10.13 High Sierra & Smart Sync

monaronyc
Helpful | Level 5

HOLD OFF! We're on 46.4.65 and it's still a problem. We had one the other day where no matter what we did, or how we configured it, we could not get Smart Sync to work. In the end we had to use Selective Sync and told our users to just bring files down one by one as they need them.

Re: Os X 10.13 High Sierra & Smart Sync

Jane
Dropboxer
Hey monaronyc, thanks for posting on the Dropbox Forum on this syncing-related issue, I’d like to further investigate with you more closely!
 
So as to send over the most relevant next steps, please let me email you directly through our Official Support Channel & check your account details on my tools. If you agree to continue this discussion via email, I’ll make sure to get in touch with you on my end as soon as possible. 
 
Thanks again for posting on the Community & I'm looking forward to your next message here! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Os X 10.13 High Sierra & Smart Sync

monaronyc
Helpful | Level 5
Sure thing! Sounds great! Let me know what you need.

Re: Os X 10.13 High Sierra & Smart Sync

Jane
Dropboxer
Thanks for your confirmation monaronyc, I’ve made sure to create a support request on our system on your behalf. At your convenience, could you check your inbox for our latest message and let me know here if you have any issues locating the reply, so that we make sure to send that again? 
 
Thanks again for your posting on the Dropbox Forum on this question & we’re looking forward to hearing back from you via email, so as to check your syncing-related inquiry together. Happy Friday! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Os X 10.13 High Sierra & Smart Sync

monaronyc
Helpful | Level 5

Folks, quick FYI here... We just noticed Apple released 10.13.4. So in an effort to stay up-to-date around here, we installed it. As soon as we logged back in we recieved the following pop up:

 

Screen Shot 2018-03-30 at 3.11.16 PM.png

This appears to be the normal behavior in allowing these blocked system extensions in High Sierra that we haven't been seeing or getting with the Dropbox installer. Now i know this was after the fact, so come monday i'm going to reimage a computer fully with 10.13.4 and then try and install Dropbox. I'll let you know if successful. STAND BY...

 

 

Re: Os X 10.13 High Sierra & Smart Sync

Jane
Dropboxer
Thanks for keeping me in the loop here monaronyc, I appreciate your swift update & I’ve made sure to pass your comments & additional details on to my colleague handling the case. 
 
Please let them know of any additional troubleshooting steps you’ve done on this discussion, as they’ll have direct access to your account through our tools, so as to send over the most relevant next steps. 
 
Once again, I hope this gets resolved soon for you & you have a lovely week ahead! 
 
[Note: For tracking purposes - active issue with remote management software identified & resolved under: Inability to Activate Smart Sync (remote management software & third party pointing device drivers).]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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    monaronyc Helpful | Level 5
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