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Photos stopped uploading for no reason

Photos stopped uploading for no reason

pauli
Helpful | Level 5
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I was uploading photos to my Dropbox folder on my iMac and suddenly I could not upload any more.  There was no warning.  My Dropbox folder's size is 608 MB. Does anyone have any idea what may be wrong?

Thanks!

1 Accepted Solution

Accepted Solutions

pauli
Helpful | Level 5
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Hi, Lusil.  I did try uploading individual photos.  No go.

Then a few days later this problem seems to have resolved itself.  I have no idea what changed, but now I can upload photos again.  🙂

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8 Replies 8

Luffy
Experienced | Level 11
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Hey @pauli - sorry to hear that! How are you uploading files to your Dropbox Folder exactly? As a headstart you can go here and see if you're out of quota.   

 

Have you tried to reproduce this behavior? Are you getting any errors? 

pauli
Helpful | Level 5
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I am dragging and dropping photos from Photos on my iMac to a Dropbox folder.  My account is well under quota.

I have some shared folders.  Could this have to do with how shared folders are counted against my quota? I am not getting any errors.

Mark
Super User II
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Shared folders do use up your quota.

You can see what quota you are using at www.dropbox.com/account

 


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Luffy
Experienced | Level 11
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Also, @pauli, are you actively running the desktop app? What does it say if you hover your mouse over it?

pauli
Helpful | Level 5
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I am running the desktop app.  When I hover the mouse over the icon it says: Dropbox 53.4.67 Up to date.

Lusil
Dropbox Staff
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Hey there @pauli, I just wanted to add my two cents on this and ask if you’ve you tried moving these files into the Dropbox folder in smaller batches? 
 
Let us know of any update on this and we’ll make sure to get back to you as soon as possible. Cheers! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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pauli
Helpful | Level 5
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Hi, Lusil.  I did try uploading individual photos.  No go.

Then a few days later this problem seems to have resolved itself.  I have no idea what changed, but now I can upload photos again.  🙂

Lusil
Dropbox Staff
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Hi @pauli! Thanks for keeping me updated on this.

 

If the issue appears again or if you have any other questions, don’t hesitate to let us know, and we’ll make sure to get back to you as soon as possible. In the mean time, have a wonderful day ahead! :innocent:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    Lusil Dropbox Staff
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    pauli Helpful | Level 5
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    Luffy Experienced | Level 11
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