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Png automatically converted to jpg

Png automatically converted to jpg

Mr J
New member | Level 2

When I automatically upload a small png image file (320x320 pixel, ~32KB in size), Dropbox automatically converts it to a jpg once uploaded. This is problematic because the png files have transparent backgrounds, whereas changing to jpg creates a white background. There is nothing in my settings that should cause this. How can I fix this problem?

1 Reply 1

Jay
Dropbox Staff

Hi @Mr J, thanks for bringing this to our attention.

 

When you say automatically upload, are you referring to the camera upload feature in the mobile app or desktop app, or did you upload it manually?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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